Archive | November, 2013
Neon words

Cool Words Everyone Should Know.

Acquiesce Submit or comply silently or without protest. Ailurophile A cat-lover. Ameliorate To make or become better, more bearable, or more satisfactory Assemblage A gathering. Becoming Attractive. Beleaguer To exhaust with attacks. Brood To think alone. Bucolic In a lovely rural setting. Bungalow A small, cozy cottage. Callipygous Having beautifully proportioned buttocks. Cathartic Inducing catharsis; purgative. Chatoyant Like a cat’s eye. Comely Attractive. Conflate To blend together. Crestfallen Dejected; dispirited; […]

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How Would Obi-Wan Deal with Trouble Customers-Employees?

“These are not the arguments you are looking for!” The rePhrased Photo Copier technique. Over years we have all heard the line “Repeat their words back to them” as a method to calm down an upset client. I strongly disagree, repeating their complaint can come off as condescending and unnatural as a photocopier. Instead consider […]

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Many of My Favorite Quotes, come from H. Jackson Brown Jr.

“Be brave. Even if you’re not, pretend to be. No one can tell the difference.” “Don’t allow the phone to interrupt important moments. It’s there for your convenience, not the callers.” “Don’t be afraid to go out on a limb. That’s where the fruit is.” “Don’t burn bridges. You’ll be surprised how many times you have […]